Privacy Policy

MTP Creative Solutions Ltd (Trading as nfpSpark & HELM Design) customer privacy notice.

Registered name: MTP Creative Solutions Ltd

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

hello@mikeprescott.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Health information (only where required for event planning, dietary requirements, or accessibility considerations)

• Account information

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Account information, including registration details

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Marketing preferences

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Identification documents

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Account information

• Relevant information from previous investigations

• Customer or client accounts and records

• Information relating to health and safety

• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We collect and use limited personal information (such as names, email addresses, and service preferences) to deliver our consultancy, design, and digital services efficiently and responsibly. Our legitimate interest lies in being able to: - Maintain clear and responsive communication with clients - Customise services based on client needs and preferences - Issue accurate quotes, invoices, and service documentation - Monitor usage of client-facing systems (e.g. Airtable, Softr) to ensure functionality and security - Improve our services based on feedback and usage trends We believe the benefit of using this information — to deliver a high-quality, secure, and tailored experience — outweighs any minimal impact on the individual. We never use personal data in ways that would be unexpected, intrusive, or unfair, and individuals always have the right to object to processing under this lawful basis.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We use personal information (such as names, email addresses, billing details, and service preferences) to manage customer accounts, issue contracts, and provide service continuity across MTP Creative Solutions Ltd and its trading names. This includes: - Keeping accurate and secure client records - Managing project timelines, invoicing schedules, and service level agreements - Ensuring that clients receive the correct level of access to hosted tools or platforms (e.g. Softr, Airtable apps) - Supporting service continuity and performance guarantees This information allows us to meet client expectations, fulfil our contractual obligations, and respond to issues promptly. The benefit of holding this data is a smooth, professional service experience. We limit the data we collect, store it securely, and only retain it for as long as necessary — ensuring the impact on individuals is minimal and proportionate to the service provided.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We collect and retain relevant personal information when handling queries, complaints, or claims to ensure we can respond effectively, investigate fairly, and provide appropriate resolutions. This may include names, contact details, service history, and supporting documentation. Our legitimate interest lies in being able to: - Respond to queries in a timely, informed, and professional manner - Investigate complaints accurately and record outcomes for accountability - Defend the business in case of any contractual or legal disputes - Learn from feedback to improve our services The benefit to both the business and the individual is a transparent, fair process. Any information used for this purpose is limited to what’s necessary, kept secure, and not used for marketing or profiling. We believe this responsible approach is proportionate and respects individual privacy.

Where we get personal information from

• Directly from you

• Suppliers and service providers

How long we keep information

See Data Retention Table at the end of this document.

Who we share information with

Data processors

Airtable

This data processor does the following activities for us: Provide the database that stores our records.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Airtable

Category of recipient: Database Provider

Country the personal information is sent to: United States

How the transfer complies with UK data protection law: Addendum to the EU Standard Contractual Clauses (SCCs)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
We aim to respond to all complaints within 10 working days.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 27/03/2025

Appendix: Data Retention Table